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Healthcare Concierge

Let them handle it for you.

Speed read

01

All of the medical plans offer access to a concierge service.

02

Your plan’s concierge is free to use.

03

Anyone covered under your medical plan can use the concierge.

How it works

Your concierge offers support for all things medical — like your own personal Service Advisor. From answering questions, finding a doctor, and resolving bills to making appointments for you, your concierge can help. The service you have access to depends on which medical plan you enroll in:

  • UMR PPO or HDHP: Accolade
  • Surest Plan: Surest
  • Kaiser HMO: Kaiser

Your concierge phone number is on the back of your medical ID card. It’s free to use and completely confidential.

No — you can use the concierge service as much or as little as you’d like.

Anyone enrolled in a Caliber medical plan.

No. Your personal information, reasons for using the concierge, or services received are never shared with Caliber.

Your concierge is a dedicated advocate. They’ll navigate the medical plan for you, help you find answers, save money and get the most from your plan.

No — your concierge is a dedicated expert on your medical plan. They can’t help with other benefits like the 401(k), dental or vision, but they can connect you with services through your medical plan.

Looking for help with picking a medical plan?

The concierge services are a great resource once you’ve enrolled in a Caliber medical plan. If you’re not sure which plan makes sense for you, you can Ask Benny to help you find the right plan and review the medical plan comparison chart. To enroll or chat with a live person, contact the Benefits Enrollment Center at 1-844-347-8941, Monday – Friday, 7 a.m. – 7 p.m. CT. Spanish-speaking specialists are available.

Get in touch

Accolade

UMR Group Number: 76-417124

Surest

Group Number: 78800709

Kaiser Permanente

Your policy number will vary based on your ZIP code
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